Office Supplies: You can return your purchase for a full refund within 30 days from the original date of purchase. Special order items, manufacturer direct items, custom items and items without the original packaging and/or in non-resalable condition are not eligible for return.
Ink/Toner Cartridges: Unopened and unexpired ink and toner may be returned in the original unopened packaging within 30 days of the original purchase date.
Technology Products: May only be returned within 14 days of the original date of purchase and must be in original/reasonable packaging.
Furniture: Any catalog furniture items are not eligible for return.
Exclusions: Koch Office Group is not able to accept returns on perishable/consumable items, such as but not limited to, edible items, coffee creamer, sugar, tea, coffee, candy, soda, water, snacks or other consumable products. Any unsealed first-aid products, special order items and custom made items and dated goods cannot be returned.
Defective or shorted merchandise must be reported within 5 business days of the invoice date to be eligible for return/credit.